ERP Rock offers comprehensive support and consultancy services for the following Dynamics 365 ERP solutions, delivered by certified experts:
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1. Implementation and Configuration
- System Setup: Assistance with the initial setup and configuration of the Dynamics 365 environment to meet specific business needs.
- Data Migration: Support for migrating data from legacy systems to Dynamics 365, ensuring data integrity and accuracy.
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2. Customization and Development
- Tailored Solutions: Customizing modules and workflows to fit unique business processes, including creating custom fields, forms, and reports.
- Integration with Other Systems: Support for integrating Dynamics 365 with other enterprise applications, CRM systems, or third-party tools.
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3. Training and Change Management
- User Training: Developing and delivering training programs for end-users to ensure they are proficient in using the system.
- Change Management: Assisting in managing the transition to Dynamics 365, including communication strategies and user adoption efforts.
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4. Financial Management Support
- Accounting and Finance Modules: Support in using modules for accounts payable, accounts receivable, general ledger, budgeting, and financial reporting.
- Compliance and Reporting: Ensuring financial processes comply with regulations and standards, and providing assistance with financial reporting and analysis.
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5. Supply Chain and Inventory Management
- Inventory Tracking: Assistance with managing inventory levels, tracking stock movements, and optimizing warehouse operations.
- Supplier and Vendor Management: Support in managing relationships with suppliers, including procurement processes and performance monitoring.
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6. Sales and Customer Relationship Management (CRM)
- Sales Process Optimization: Help with managing leads, opportunities, and sales pipelines effectively.
- Customer Service Management: Support in utilizing customer service modules to improve service delivery and customer satisfaction.
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7. Analytics and Reporting
- Business Intelligence: Assistance with utilizing built-in analytics tools to gain insights from data and make informed business decisions.
- Custom Reporting: Support in creating custom reports and dashboards tailored to specific business metrics and KPIs.
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8. Technical Support and Maintenance
- Ongoing Support: Providing technical assistance for troubleshooting issues, managing updates, and ensuring system performance.
- System Maintenance: Regular maintenance tasks to optimize the system’s performance and security.
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9. User Management and Security
- Access Control: Assistance in managing user roles and permissions to ensure data security and compliance.
- Audit and Compliance: Support for conducting audits and ensuring that security measures align with industry standards and regulations.
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10. Continuous Improvement and Optimization
- Process Review: Regular assessments of business processes to identify areas for improvement and optimization within Dynamics 365.
- Upgrade Support: Assistance with upgrading to the latest versions of Dynamics 365 to take advantage of new features and enhancements.