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ERP Rock offers comprehensive support and consultancy services for the following Dynamics 365 ERP solutions, delivered by certified experts:

1. Implementation and Configuration

  • System Setup: Assistance with the initial setup and configuration of the Dynamics 365 environment to meet specific business needs.
  • Data Migration: Support for migrating data from legacy systems to Dynamics 365, ensuring data integrity and accuracy.

2. Customization and Development

  • Tailored Solutions: Customizing modules and workflows to fit unique business processes, including creating custom fields, forms, and reports.
  • Integration with Other Systems: Support for integrating Dynamics 365 with other enterprise applications, CRM systems, or third-party tools.

3. Training and Change Management

  • User Training: Developing and delivering training programs for end-users to ensure they are proficient in using the system.
  • Change Management: Assisting in managing the transition to Dynamics 365, including communication strategies and user adoption efforts.

4. Financial Management Support

  • Accounting and Finance Modules: Support in using modules for accounts payable, accounts receivable, general ledger, budgeting, and financial reporting.
  • Compliance and Reporting: Ensuring financial processes comply with regulations and standards, and providing assistance with financial reporting and analysis.

5. Supply Chain and Inventory Management

  • Inventory Tracking: Assistance with managing inventory levels, tracking stock movements, and optimizing warehouse operations.
  • Supplier and Vendor Management: Support in managing relationships with suppliers, including procurement processes and performance monitoring.

6. Sales and Customer Relationship Management (CRM)

  • Sales Process Optimization: Help with managing leads, opportunities, and sales pipelines effectively.
  • Customer Service Management: Support in utilizing customer service modules to improve service delivery and customer satisfaction.

7. Analytics and Reporting

  • Business Intelligence: Assistance with utilizing built-in analytics tools to gain insights from data and make informed business decisions.
  • Custom Reporting: Support in creating custom reports and dashboards tailored to specific business metrics and KPIs.

8. Technical Support and Maintenance

  • Ongoing Support: Providing technical assistance for troubleshooting issues, managing updates, and ensuring system performance.
  • System Maintenance: Regular maintenance tasks to optimize the system’s performance and security.

9. User Management and Security

  • Access Control: Assistance in managing user roles and permissions to ensure data security and compliance.
  • Audit and Compliance: Support for conducting audits and ensuring that security measures align with industry standards and regulations.

10. Continuous Improvement and Optimization

  • Process Review: Regular assessments of business processes to identify areas for improvement and optimization within Dynamics 365.
  • Upgrade Support: Assistance with upgrading to the latest versions of Dynamics 365 to take advantage of new features and enhancements.