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ERP Rock provides comprehensive support and consultancy services for a range of Infor ERP solutions, delivered by certified experts:

1. Implementation and Configuration

  • System Setup: We offer assistance with the initial installation and configuration of the Infor ERP system, tailored to meet specific business needs and workflows.
  • Data Migration: Our team supports the transfer of data from legacy systems to Infor ERP, ensuring accuracy and integrity throughout the migration process.

2. Customization and Development

  • Tailored Solutions: We specialize in customizing modules and functionalities to align with unique business processes, including the addition of custom fields, forms, and workflows.
  • Integration with Other Systems: Our services include integrating Infor ERP with other enterprise applications, CRM systems, and third-party tools to create a cohesive IT ecosystem.

3. Training and Change Management

  • User Training: We develop and deliver targeted training programs designed to enhance end-user proficiency in effectively utilizing the system.
  • Change Management: Our support extends to managing the transition to Infor ERP, including strategies for user adoption and communication to facilitate a smooth rollout.

4. Financial Management Support

  • Accounting Modules: We provide assistance in utilizing financial management features, including accounts payable, accounts receivable, general ledger, and financial reporting.
  • Regulatory Compliance: Our team ensures compliance with financial regulations and standards, offering support in financial analysis and reporting.

5. Supply Chain Management

  • Inventory Control: We assist in managing inventory levels, tracking stock movements, and optimizing warehouse operations to reduce costs and enhance efficiency.
  • Procurement Processes: Our services support the management of vendor relationships, purchasing, and procurement workflows to streamline operations.

6. Manufacturing and Production Support

  • Production Planning: We provide assistance with planning and managing production schedules, capacity planning, and resource allocation.
  • Quality Control: Our team supports the implementation of quality assurance processes and the tracking of product quality metrics throughout the manufacturing cycle.

7. Sales and Customer Relationship Management (CRM)

  • Sales Management: We help manage sales pipelines, track leads and opportunities, and optimize the sales process for improved performance.
  • Customer Service: Our support focuses on utilizing customer service modules to enhance service delivery and increase customer satisfaction.

8. Analytics and Reporting

  • Business Intelligence Tools: We assist clients in leveraging Infor’s analytics and reporting tools to derive actionable insights from data for informed business decisions.
  • Custom Reporting: Our expertise includes creating tailored reports and dashboards to monitor key performance indicators (KPIs) and business metrics.

9. Technical Support and Maintenance

  • Ongoing Technical Assistance: We provide technical support for troubleshooting issues, managing updates, and ensuring optimal system performance.
  • System Maintenance: Our regular maintenance tasks are designed to ensure the performance, security, and reliability of the ERP system.

10. User Management and Security

  • Access Control: We assist in managing user roles and permissions to uphold data security and compliance with industry regulations.
  • Audit and Compliance Support: Our team aids in conducting audits and ensuring that security measures align with industry best practices and compliance requirements.

11. Continuous Improvement and Optimization

  • Process Optimization: We conduct regular assessments of business processes to identify opportunities for improvement within the Infor ERP system.
  • Upgrade Support: Our assistance extends to upgrading to newer versions of Infor ERP, enabling clients to take full advantage of new features and enhancements.

At ERP Rock, we are committed to empowering organizations to maximize their Infor ERP investment through expert guidance and tailored support.